In the unlikely event that goods need to be returned, we offer a “no quibble” 10 working days returns policy which has been designed for minimum inconvenience.
Approval must be sought before items are returned.
Please fill out the returns form and once you have obtained a unique returns number URN# and approval, return it along with the goods for return – click here to download.
PLEASE NOTE – We strongly recommend for security purposes when sending items back you use a ‘signed for’ delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Goods need to be returned in adequate packaging to avoid damage in transit.
Credit will only be issued for returned stock received in a resaleable condition.
If you are not entirely happy with your purchase you can return your item/s within 10 working days of delivery, for a full refund to the original payment.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
For goods ordered in error you will be responsible for the full cost of postage and packaging and may also incur a re-booking fee of 20% of the cost of the product.