RETURNS – PPE
Please note that in the current COVID-19 climate, we are unable to accept any returns for PPE items, such as reusable gowns, gloves, face masks, aprons and all other items of PPE. Please accept our apologies in this regard.
RETURNS – TRADE (ACCOUNT HOLDER) CUSTOMERS ONLY
In the unlikely event that goods need to be returned, we offer our trade customers a “no quibble” 10 working days returns policy which has been designed for minimum inconvenience.
Approval must be sought before items are returned.
Please fill out the returns form and once you have obtained a unique returns number URN# and approval, return it along with the goods for return – click here to download.
PLEASE NOTE – We strongly recommend for security purposes when sending items back you use a ‘signed for’ delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Goods need to be returned in adequate packaging to avoid damage in transit.
Credit will only be issued for returned stock received in a resaleable condition.
RETURNS – PRIVATE AND B2B CUSTOMERS
If you are a private individual and need to return an item, approval must be sought before any goods are returned within 10 days of receiving the order. Unfortunately, we are unable to accept the return of any sterile or dated items due to the nature of such products, i.e. sterile medical products, as we are unable to certify that the items are being returned in a sterile condition. This relates to any item with an expiry date. Any authorised items returned will be subject to a 25% re-stocking fee and this will be deducted from the amount refunded.
Once you have had a return approved, please complete the returns form below with the unique returns number URN# and approval, return it along with the goods for return – click here to download.
PLEASE NOTE – We strongly recommend for security purposes when sending items back you use a ‘signed for’ delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Goods need to be returned in adequate packaging to avoid damage in transit.
Refunds will only be issued for returned stock that has been approved for return and received in a resaleable condition.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.