DELIVERY / CARRIAGE CHARGES:
TRADE CUSTOMERS (Veterinary Practices & Hospitals Only)
Trade customers will receive free next working day delivery on all UK Mainland orders over £75 (ex. VAT). An order under £75 will incur a handling charge of £6.99 (ex. VAT). Charges for international or remote locations (for example, Scottish Highlands and Islands) will always be incurred and the final amount will be determined upon receipt of order. Orders will be delivered by our nominated carrier to the address given on the order. Orders received by 5 p.m. are processed the same day for delivery the next working day.
Private customers can choose one of the following options;
3-5 working day service – £4.99 + VAT
1-2 working day service – £6.99 + VAT
Next working day service – £9.99 + VAT
Please note these timescales are working days and will not include weekends or Bank Holidays. These charges cover packaging & carriage irrespective of the amount spent. Additional charges will apply for heavier and bulkier orders and customers will be contacted directly for approval before despatch. Charges for international or remote locations (for example, Scottish Highlands and Islands, Channel Islands or where additional transport is required) will always be incurred and the final amount will be shown before the payment is taken. Orders will be delivered by our nominated carrier to the address given on the order and it is common practice for orders to require a signature or evidence of delivery. Orders received by 5 p.m. are processed the same day.
The Vet Store reserves the right to choose a logistics partner of their choice and this may vary from time to time. Currently this may vary between TNT, Hermes and Royal Mail.
Whilst every endeavour is made to ensure delivery within the above timescales, no guarantee can be given due circumstances beyond our control and no liability will be accepted for any loss or damage occasioned by delay however caused.
In the event of short delivery or damage, The Vet Store must be notified within 48 hours. Non-receipt of goods invoiced must be brought to our attention within 24 hours of the date of delivery. The Vet Store cannot accept responsibility for delivery problems resulting from incorrect information supplied by the customer.
EU: £45 or £55 carriage per 20kg will be levied regardless of amount spent dependent on which country the order is being delivered.
REST OF THE WORLD: £125 carriage per 20kg will be levied regardless of amount spent.
These amounts are for indication purposes only and in certain circumstances, it may be necessary to contact you for an additional carriage payment, for example if the parcel is large or heavy.
In the unlikely event that goods need to be returned, we offer a “no quibble” 10 working day returns policy which has been designed for minimum inconvenience.
For goods ordered in error you will be responsible for the full cost of postage and packaging.
Approval must be sought before items are returned.
Please fill out the returns form and once you have obtained a unique returns number (URN#) and approval, return it along with the goods for return – click here to download.
PLEASE NOTE – We strongly recommend for security purposes when sending items back you use a ‘signed for’ delivery service, such as Royal Mail Recorded or Special Delivery and ensure the package is adequately insured. We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package. Goods need to be returned in adequate packaging to avoid damage in transit.
Credit will only be issued for returned stock received in a re-saleable condition.
If you are requesting delivery to a country outside the UK you may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local Customs Office for further information. Additionally, when ordering from The Vet Store you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.